Open Collective
Open Collective

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Building Trust Remotely has been archived and is no longer active.

Building Trust Remotely

A virtual learning experience with Jacqueline Ann Surin.

Wednesday, February 17, 2021, 9:00 AM - 10:30 PM (UTC+01:00)
Fiscal Host: Inquiring Systems


Sydney, Australia 7pm – 8.30pm 
Tokyo, Japan 5pm – 6.30pm 
Kuala Lumpur, Malaysia 4pm – 5.30pm 
Paris, France 9am – 10.30am 
London, UK 8am – 9.30am

Who should attend
Useful for anyone who wants to have better online meetings and collaborations that are productive, efficient and drama-free. Suitable for individual contributors, team leads, specialists, managers and above. Attending with at least two other colleagues enhances application and mutual support at work. This is ideal and not compulsory.

Objectives and benefits of attending
  • Is meeting online making it harder for you to build trust with your colleagues, direct reports or clients? 
  • Are you getting into drama in your collaborations because it’s more challenging to know what the other person is thinking or doing, when we’re all remote? 
  • Have you experienced conflict that occurred because you were working virtually? 
Collaborating remotely can be more taxing than in-person. Research shows it’s more exhausting for the brain and more challenging for our interpersonal communication. One effective way to build trust remotely is to make thinking visible when we’re online. When thinking is visible, you’ll be aware of each other’s agenda; understand what drives behaviour, and know what each person or project needs for success.

In this mini virtual workshop of 90-minutes, you will learn:
  • How to get more accurate information before acting through a simple 3-step process of Accept ➤ Enquire ➤ Act
  • How to ask better questions that reduce assumptions and miscommunication
  • How to make explicit everyone’s agenda and what everyone needs, for productive and efficient collaborations 
About this virtual workshop 
This workshop is a mini experience of a 6-hour workshop comprising 2 modules. Participation in this mini workshop is limited to 24 participants max to ensure high-quality interaction and participation.

About the workshop facilitator
A communications expert with more than 25 years’ experience, Jacqueline Ann Surin trains groups, teams and companies to transform poor communication and conflict into clear communication and visible thinking that builds trust. 

She has facilitated clients successfully in Thailand, Malaysia, Singapore, Indonesia, Australia, India, South Africa, Lebanon and the United Kingdom. 

Based in Malaysia, Jacqueline is specialist-partner at the Singapore-based consultancy BeInClarity, where she delivers solutions for effective conflict management and meeting facilitation, both in-person and online. She is also an associate of Clean Learning and Training Attention in the UK, and of Change 3.0 in Holland. 

Our team

David Hodgson

Core Contributor

Lorraine Smith

Core Contributor

Sam Greenwood

Core Contributor


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Contribution #129859
Contribution #129859
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